Return & Exchange Center
We want you to love every product you purchase from ANDEALPA. If something isn’t quite right, this page will guide you through the process.
RETURN eligibility
Items are eligible for return or exchange if:
- They are unworn, unwashed, and in original condition
- All original tags are attached
- The return request is made within 14 days of delivery
Please note: Final sale items are not eligible for return.
how to start a return or exchange
As a small team, we take pride in every product we create and want you to be completely satisfied. The steps below outline our simple process for returns and exchanges so you know exactly what to expect.
1. Submit the Form
Fill out the form below with your name, email, order number, item details, and reason for return or exchange.
2. verification
We’ll review your request and confirm eligibility according to our policy, and then send instructions for the next steps.
3. ship it back
Return the item in its original condition with tags attached, carefully packaged to avoid damage during shipping.
4. complete
Once we receive your item, we’ll process a refund or send the requested exchange, completing your return quickly and securely.
* Customers are responsible for return shipping costs for standard returns. In the event of a defective product or an error on our part, we take full responsibility and will cover the cost of return shipping, ensuring you receive the correct item promptly.
